Delivery Information & Services
Fast Despatch is a Standard Service
Every effort is made to ensure that every order leaves our offices the same working day. Our official order cut-off time is 3.00pm GMT. Internally we strive to despatch orders right up until the point where the courier collects from us, so it is not uncommon for orders placed later to leave the same day.
Customers ordering from this site will receive a Royal Mail 48, Royal Mail 24, DPD or Tracked International delivery service when ordering. The service used is dependant on weight, size, value, content and destination.
If you're a local customer, don't be to shocked if we deliver the same working day! Postal code recognition will tell you if this service is available on checkout.
We have designed our packaging to be as plain and as environmentally considerate as possible. We use paper and wheat packaging chips as standard with usage of polystyrene chips limited to reuse, from our inbound deliveries. Box sizes have been standardised for consistency and reduced costs, which we in turn pass on to you, our customer.
Orders sent with the Royal Mail on a Standard 48 and 24 service have no tracking information available with them, although the package will be scanned throughout the network and logged as delivered, along with a GPS tag to confirm the location delivered to.
Royal Mail 48 Tracked, 24 Tracked, Special Delivery and DPD are guaranteed delivery services and tracking information will be supplied at the time of despatch in the form of an e-mail. This e-mail will also include a VAT invoice, attached as a Adobe PDF file.
Should you require any assistance with the delivery of your item then please contact us by reply to the despatch confirmation. We would be happy to assist you in any way we are able to.
Hazmat, Restricted Items
International shipping restrictions exist with the movement of Aftershave, Eau De Cologne & Eau De Toilette. We are able to deliver these items to addresses in the United Kingdom with the Royal Mail, but orders to International destinations outside mainland Europe, this may not be possible or financially viable.
At the time of writing we are pleased to be able to provide a DPD road service delivery for these items to Mainland Europe. Destinations include France, Germany, Spain and Italy. Outside these areas we are able to offer an extremely fast Fedex Air Service, however this may be expensive. If you require a quotation then do get in touch and we will assist you with costings.
¿Questions & Feedback!
We welcome all questions and encourage them ahead of ordering. Feedback helps us improve our services. In short, do get in touch - We are happy to assist you in whatever way we can.